Delivery Policy

The specifics of how delivery and pickup actually work. For what's included in your rental more broadly, see our Rental Policies.

Delivery Windows

Deliveries are generally scheduled between 7am and 6pm on the confirmed delivery date. Exact time windows aren't guaranteed due to routing and disposal-facility wait times, though we'll call or text when the driver is on the way.

Same-Day & Next-Day Delivery

Same-day delivery is often available in most areas for orders placed before 12:00pm — call your nearest location to check same-day availability for your address before booking online, since it depends on that day's route load. Orders placed after 12:00pm are typically scheduled for next-day delivery.

You Don't Need to Be Present

You don't need to be on-site for delivery or pickup — see our Rental Policies for how that works. Just make sure your requested placement spot is clear and accessible on delivery day.

Placement

Containers are placed on a flat, hard surface capable of supporting the container's weight. Protective boards are placed under every container as standard practice, on driveways and softer surfaces alike, and drivers won't drive delivery trucks across lawns.

Access Requirements

We recommend at least 12 feet of clearance for the delivery truck and a resting spot at least 15 feet long by 10 feet wide for the container itself. If the requested spot isn't accessible when the driver arrives, see our Terms & Conditions for how return-trip fees are handled.

If We Can't Complete Delivery as Scheduled

Occasionally weather, road conditions, or a mechanical issue can delay a scheduled delivery. If that happens, we'll contact you as soon as we know and reschedule for the next available window — we don't charge an extra fee for delays on our end.

Delivery Confirmation & Updates

You'll receive confirmation of your scheduled delivery date after booking, and a call or text when the driver is on the way on delivery day.

Winter & Seasonal Conditions

Snow, ice, and frozen or soft ground can affect where a container can be safely placed, particularly across our more rural New Hampshire service areas. Our drivers make the final placement call on-site for safety, which may mean placement slightly differs from what was discussed at booking during winter months.

Delivery Fees & Service Area

Delivery is included within each location's standard local service area — see your nearest hub's page for the specific towns it covers. Addresses outside that radius may carry an additional distance fee, confirmed before booking is finalized.

Last updated: August 9, 2026 · Questions: [email protected] or (603) 555-0142